Privacy Policy

Effective Date: May2025

FreeHouseKit.co.uk (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using our website and services, you consent to the practices described in this policy.

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1. Who We Are

FreeHouseKit.co.uk is a UK-based platform that assists eligible households in accessing funding under the government-backed ECO 4 (Energy Company Obligation) scheme. We act as an intermediary, collecting your data to assess eligibility and referring it to trusted, accredited partners who may carry out the grant-funded work.

If you have any questions about this policy or your data, please contact us:

Email: info@freehousekit.co.uk

Data Controller: FreeHouseKit.co.uk

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2. What Personal Data We Collect

We may collect and process the following personal data:

2.1 Information You Provide Directly:

•Full name

•Address and postcode

•Email address

•Phone number

•Benefit entitlement and household income details

•Property information (e.g. tenure type, current heating system)

•Consent for eligibility checks

2.2 Information Collected Automatically:

•IP address

•Browser type and device information

•Website usage data (via cookies and analytics tools)

We do not knowingly collect or process data from individuals under 18 years of age.

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3. How We Use Your Data

We process your personal data for the following purposes:

•To assess your eligibility for ECO 4 funding.

•To contact you regarding your application or enquiry.

•To refer you to trusted third-party assessors, installers, or funding partners.

•To comply with legal or regulatory obligations.

•To improve our website functionality and user experience.

We will only process your data where we have a lawful basis to do so, including:

•Consent – You have given clear permission for us to process your data.

•Contract – Processing is necessary for a service you’ve requested.

•Legal obligation – We are legally required to process your information.

•Legitimate interests – For administrative, security, or business development purposes.

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4. Who We Share Your Data With

We may share your data with:

•Accredited installers and surveyors to deliver ECO 4 measures.

•Government-approved funding providers or energy suppliers, as required by the scheme.

•Technology and hosting providers to ensure the security and performance of our site.

•Regulatory bodies or authorities if required by law.

We ensure that all third parties we share data with meet high data protection and confidentiality standards.

We do not sell or rent your personal information to any third parties.

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5. How We Store and Protect Your Data

Your personal data is stored securely in encrypted systems and protected by appropriate organisational and technical measures. We take reasonable steps to:

•Limit access to your data to authorised personnel only.

•Encrypt sensitive data during storage and transfer.

•Perform regular system and security audits.

•Ensure third parties implement equivalent security measures.

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6. Data Retention

We will retain your personal data only for as long as is necessary for the purposes outlined in this policy, typically:

•Up to 6 years after completion of an ECO 4-related service, to comply with auditing and legal obligations.

•Shorter periods if data is collected but no service is delivered.

After this period, your data will be securely deleted or anonymised.

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7. Your Rights

Under the UK GDPR, you have the following rights:

•Right to access – You can request a copy of the personal data we hold about you.

•Right to rectification – You can ask us to correct inaccurate or incomplete data.

•Right to erasure – You can request we delete your data (under certain conditions).

•Right to restrict processing – You can ask us to pause or limit use of your data.

•Right to data portability – You can request your data in a portable format.

•Right to object – You can object to processing based on legitimate interests or direct marketing.

•Right to withdraw consent – Where consent is the basis, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided above.

If you are dissatisfied with our handling of your data, you may also lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk

Phone: 0303 123 1113

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8. Cookies

Our website uses cookies and similar technologies to enhance user experience, analyse performance, and improve our services. You will be presented with a cookie consent banner upon visiting our site.

For more information, please refer to our Cookie Policy.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage users to review the privacy policies of any external websites they visit.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. Any updates will be posted on this page, and where appropriate, you will be notified by email or via the website.

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11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

Email: info@freehousekit.co.uk